Privacy Policy

We only collect what we need to run your laundry service. Here is what that means.

Your account and contact details

• Name — so our rider greets the right person at your door.
• Phone number — to confirm your pickup, tell you when the rider is on the way, and call you if a garment needs attention.
• Email address (optional) — to send receipts or monthly statements, if you ask for them.
• Language — so we can write to you in English, French or Pidgin.

Your order details

• Pickup and delivery addresses — including any notes you give us, like “call when you arrive” or “leave it with the gatekeeper”.
• Number of clothes and tags — what we collected and what we brought back.
• Notes about your clothes — fabric worries, old stains, items that must not go in the dryer, and how you like them ironed.
• Photos at pickup — if a garment has a stain, a tear or old damage, our rider takes a photo before it leaves your home. This lets us compare when we bring it back. We delete these photos after 90 days.

Your payment details

Mobile money (MTN MoMo and Orange Money) and card payments are handled by the payment provider. We only see the payment reference and the amount. We never see your PIN or your card number.

Our messages with you

We keep your WhatsApp and email messages and our call notes about your orders. This way, any team member who helps you can see what was said. If we record a customer care call, we keep the recording for 60 days to train our team.

We only use your details for a clear reason:

Do your laundry

Plan pickups, send riders, track your clothes, bring them back and send you the bill.

Talk to you

Confirm orders, tell you when the rider is close, send delivery photos and reply to your messages.

Quality and safety

Solve problems, look into damage reports and improve how we care for fabrics.

Improve our service

See which areas we serve well and where we need more riders. We only look at group figures, never at one person.

Law and tax

Keep receipts and accounts for as long as Cameroon law says we must.

We do not use your details to build adverts about you, to train AI tools, or to send offers you did not ask for.

Very few people see your details. They are:

• Our team — riders, laundry staff and customer care. They only see what they need for their work.
• Payment providers — MTN MoMo, Orange Money and our card provider. They get what they need to take your payment, and nothing more.
• Our online and messaging providers — they must protect your details to the same standard as this policy.
• The authorities — only when the law forces us to, with a valid official request.

Our website uses a few small files (cookies) and similar storage to work well. There are two kinds.

Needed for the site (always on)

• Your language and your chosen plan, so the page remembers them next time.
• A sign-in code, if you sign in.

To count visits (you can say no)

• Simple page-visit counts, so we know which parts people use.
• General device details, like your browser and screen size, to help us design the pages.

We do not use advert trackers, and we do not follow your device across other websites. You can clear cookies in your browser at any time. You will not lose your account.

When you book a pickup, we send you messages about it: booking confirmations, rider arrival times, delivery photos and receipts. These are part of the service. You cannot turn them off while you have an open order.

We may also send care tips and offers, but only if you asked for them. You can stop them at any time. Use the link in the message.

If you do not use WhatsApp, we can name one of our team members as your contact person. That person receives your order messages for you.

We only keep your details for as long as we need them.

Contact details and order history

4 years after your last order, in case you have a complaint. After that, we delete them.

Invoices and payment records

For as long as accounting law requires. We keep no more personal information than we need.

Photos at pickup

90 days after the order is closed.

Call recordings

60 days, then they are deleted automatically.

Offers and tips

Until you unsubscribe. After that, we only keep a note that you said stop, so we do not add you again by mistake.

Cameroon Law No. 2010/012 of 21 December 2010 on cybersecurity and cybercrime, and our own promise to treat your details well, give you these rights:

• See — the details we hold about you.
• Correct — anything that is wrong or out of date.
• Delete — your account and the details linked to it. We must keep some records for tax or legal reasons.
• Get a copy — of your order history, in a file you can keep.
• Say no — to some uses of your details, such as offers and tips.

To use any of these rights, email us or message us on WhatsApp. We reply within 5 working days and finish most requests within 30 days.

• Email: info@dressdoctor.io
• WhatsApp or phone: +237 689 688 248

We take sensible steps to stop your details from being lost, seen by the wrong people or changed. These include:

• A secure connection (HTTPS) on every page that collects or shows your details.
• Access limits, so only staff who need your details can see them.
• A locked area at our laundry for tagged clothes that are waiting for delivery.
• Regular checks on who else can see your details, and whether they still need to.

No system is 100% safe. If your details are ever put at risk, we will tell you and the authorities within 72 hours. We will explain what happened and what we are doing about it.

Our service is for adults aged 18 and over. We do not knowingly collect details from children. If you think a child has given us their details, please contact us and we will delete them.

We may change this policy when our service changes or when the law changes. If we make an important change, we will:

• Change the “Effective” date at the top of this page.
• Send our active customers a WhatsApp message or an email that explains what changed.
• Keep the old versions, and send you one if you ask.

Do you have a question about this policy, a worry about your details, or a request? We want to hear from you.

• Email: info@dressdoctor.io
• WhatsApp or phone: +237 689 688 248
• Address: Dress Doctor Limited, Douala, Cameroon